Privacy policy

Effective date: August 2026

Jurisdiction note: This template is drafted with Australian privacy principles in mind but should be reviewed by your director and, if possible, a legal adviser to ensure full compliance with applicable laws (e.g., Privacy Act 1988 (Cth) and Australian Privacy Principles, or other local laws).

1. Who We Are

Dimaxe Academy (“we”, “us”, “our”) provides educational services, including tutoring, academic programs, and related activities for students from preschool to high school.

Contact details:
Email: info@dimaxeacademy.com.au
Phone: [insert]
Address: 80 Smith St, Southport QLD 4215, Australia
Website: dimaxeacademy.com.au

2. Types of Information We Collect

We may collect and hold the following types of personal information:

Student information: name, date of birth, year level, school, grade reports, assessment results, learning goals, attendance records.
Parent/guardian information: name, contact details (email, phone, address), emergency contact information.
Tutor and staff information (where relevant to service delivery): name, qualifications, contact details, working-with-children checks or equivalent.
Payment information: billing details, transaction records. Payment card details are processed by third‑party payment providers and are not stored by us.
Technical information: IP address, browser type, device information, usage data from our website and booking systems.
Sensitive information (only where necessary and with consent or as permitted by law): health information, learning difficulties, disability information, or other special needs relevant to providing appropriate educational support.

3. How We Collect Information

We collect personal information:

Directly from students, parents, or guardians via:

Online forms (website, enrollment portals)
Paper forms (enrollment, consent, feedback)
Email, phone, or in‑person conversations

From tutors, schools, or other education providers (with your consent or as permitted by law), for example to align with school curricula or share progress reports.

Automatically via our website and systems (e.g., cookies, analytics tools), subject to your browser settings and consent where required.

4. Purposes of Collection

We collect, hold, use and disclose personal information to:

Provide educational services, including tutoring, assessments, and progress reporting.
Manage enrollments, bookings, payments, and refunds.
Communicate with students and families about programs, schedules, changes, and important notices.
Monitor and improve teaching quality, student outcomes, and operational processes.
Comply with legal and regulatory obligations (e.g., child safety, tax, record‑keeping).
Conduct marketing and outreach activities, where consent has been given or where otherwise permitted by law.
Protect the safety and wellbeing of students, staff, and others.

We will not use or disclose personal information for unrelated purposes without consent, unless required or authorised by law.

5. Disclosure of Personal Information

We may disclose personal information to:

Tutors and teaching staff involved in delivering services to the student.
Third‑party service providers who assist us in operating our business, such as:
- Website and booking platform providers (e.g., Shopify, SohoTrainer Central or similar)
- Payment processors
- Email and communication platforms
- Cloud storage and IT support providers
Schools or other education providers, where authorised by parents/guardians, to coordinate learning or share progress.
Professional advisers (e.g., legal, accounting) where necessary.
Government or regulatory authorities where required by law.

Where possible, we ensure third‑party providers are bound by confidentiality and privacy obligations consistent with this policy.

6. Data Security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure, including:

Secure servers and encrypted connections for online transactions.
Access controls and password protection for internal systems.
Staff training on privacy and confidentiality.
Regular review of security practices and systems.

While we strive to protect your information, no method of transmission or storage over the internet is completely secure. We cannot guarantee absolute security but will comply with our legal obligations if a data breach occurs.

7. Access to and Correction of Personal Information

Students and parents/guardians have the right to:

Request access to the personal information we hold about them.
Request correction of inaccurate, out‑of‑date, incomplete, or misleading information.

Requests should be made in writing to info@dimaxeacademy.com.au. We will respond within a reasonable time (typically 30 days) and may need to verify your identity before providing access. In some cases, access may be refused or limited by law (e.g., where it would unreasonably impact others’ privacy).

8. Retention of Information

We retain personal information for as long as necessary to:

Provide and manage our services.
Meet legal, tax, and record‑keeping requirements.
Resolve disputes and enforce our policies.

When information is no longer needed, we will securely destroy or de‑identify it, unless we are required by law to retain it.

9. Marketing and Communications

With your consent (where required), we may use your contact information to:

Send newsletters, updates about programs, events, and offers.
Invite you to participate in surveys, feedback forms, or outreach activities.

You can opt out at any time by using the unsubscribe link in emails or contacting us directly.

10. Children’s Privacy

We recognise the importance of protecting children’s privacy. Where required by law, we obtain consent from a parent or guardian before collecting personal information from a child. We limit collection to what is necessary for educational and safety purposes.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The current version will be posted on our website with the effective date. Material changes will be communicated where appropriate (e.g., via email or website notice).

12. Contact and Complaints

If you have questions, concerns, or a complaint about how we handle your personal information:

We will acknowledge your complaint within [5–10] business days and work to resolve it within a reasonable timeframe.

If you are not satisfied with our response, you may have the right to lodge a complaint with the relevant privacy regulator in your jurisdiction (e.g., the Office of the Australian Information Commissioner).